Our Return Policy

If you change your mind about your purchase, please return the unused goods to us with the original receipt within 14 days, and we will offer you a full refund*

For returns after 14 days, we will offer an exchange or a credit note*

For reasons of hygiene and cross infection, our returns policy does not extend to the following products: beds, mattresses, toppers and pillows, incontinence products, all hygiene products such as urinals, commodes and bed pans, compression stockings/tights, bathlifts or similar items cannot be returned.

Special order, spare parts and “prescriptive” products such as wheelchairs, made to measure products or products with extras built in cannot be returned unless faulty.

Extra wide bariatric products marked special order or made to measure can only be returned if faulty.

Products which are made to meet your order are strictly non-cancellable, non-returnable and non-refundable. In the event of a defect your statutory rights are not affected, when the item may need to be returned for replacement or repair only.

*This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty.