mobility stairlift FAQs

Stairlift FAQs

'Ask Ben' - our resident expert will be happy to answer your questions

We have compiled a list of Solent Mobility’s most frequently asked questions on stairlift installation for Ben to answer. Ben is a director and engineer at Solent Mobility, specialising in fitting stairlifts, and is well qualified to answer your questions.

If you have a bend or corner on your staircase then you will require a curved stairlift.

Yes, most mobility shops will only refer you to national companies like Acorn or Stannah.  Our stairlifts are fitted by our own fully trained engineers and we have the experience to provide full aftercare, servicing and a quick response to any breakdown or repairs with a 24 hour emergency phone line given to all our stairlift customers.

Solent Mobility offers a free full site survey and will explain all the options available and what we feel is most suitable to meet your needs.

You may need a stairlift fitted with a perch seat, the free full site survey will pick out any key requirements and we will ensure your specifications are met.

As standard we give 2 years warranty with an extended 4 year warranty available if required.

Normally we hold straight stairlifts in stock and they can be fitted within 24 hours of placing the order. A curved stairlift will take 3-5 weeks as it has to be made specifically to fit your staircase.

Annually, we send our service reminders to all our stairlift clients so that a service date can be booked with our fully trained engineers at your convenience.

We offer a rental service on straight stairlifts for long or short term periods at a reasonable rate including installation and de-installation. Curved stairlifts are not available to rent currently as they have to be custom built for each staircase.

Yes, we are happy to carry out the site survey in conjunction with an Occupational Therapist or other representative on your behalf.

Call us to arrange your FREE survey and no obligation quotation on 02392 009999 or request a call back through our website.

Our Team

2018 Portsmouth news business awards – Winners of ‘Customer Service’ award and ‘Retailer of the year’ Our Team!  Solent Mobility was founded in 2008 and is considered to have the largest mobility showroom on the South coast, offering a vast selection of mobility aids from stairlifts, wetroom installations

Customer Service

“Passionate about providing a better quality of life for you and those that you care for” Traditional Family Run Independent High Street Business Solent Mobility was launched in 2008 and is considered to have the largest mobility showroom on the South Coast, offering a vast selection of mobility aids from stairlifts, beds and furniture

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We would like to hear your thoughts and comments about our products or services. Please contact us so other customers can benefit from your experience with Solent Molibity. You can read further testimonials relating to specific showroom items on some of our showroom item pages to see how our products