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Delivery and Returns Policy at Solent Mobility Centre, we strive to ensure that every purchase you make with us is a smooth and hassle-free experience. That's why we have a comprehensive delivery and returns policy in place to protect your rights as a customer.
We aim to dispatch your order within 24-48 hours of receipt or delivery of your product to us from the manufacturer.
Please note that delivery times may vary depending on the product you have ordered, as some items are made to order and may take longer to arrive. In such cases, we will inform you of the expected delivery time and keep you updated throughout the process.
If you require urgent delivery, please contact us and we will do our best to accommodate your request.
Returns We understand that sometimes you may need to return an item, and we are happy to offer a hassle-free returns policy to ensure your satisfaction. If you wish to return an item, please notify us within 14 days of receipt of the product.
You can do this by using our online returns form or by contacting us directly. We will then provide you with a return’s authorisation number and instructions on how to send the item back to us. Please note that the item must be returned in its original condition and packaging, and you will be responsible for the cost of return postage.
Once we have received the item and confirmed that it is in its original condition, we will issue a refund within 14 days. In the unlikely event that you receive a faulty or damaged item, please contact us immediately and we will arrange for a replacement or refund as appropriate.
Contact Us If you have any questions about our delivery and returns policy, please don't hesitate to contact us. Our friendly and knowledgeable customer service team is always on hand to help you with any queries or concerns you may have.