Terms & Conditions

Cancellations & Amendments

Please note that where goods are personalised, customised, special ordered or made to order, you (the buyer) have a right to cancel the order only until we or our supplier begin work on the order. Since work may begin immediately, it is important that you are happy with the details of your order from the outset. These products can only be returned if found to be faulty.

As soon as you realise that you need to change your order please contact our team on 02392 009999 and one of our advisors will help you. You will be asked to confirm the change or cancellation in writing. If you amend or change your order, you may find there are changes to your delivery timescale and/or the price you pay for the item(s) (as you’ll be charged the current selling price on the day you amend or cancel the order). You have a legal right to cancel your order within 7 days.

Any change or cancellation of furniture orders on our 48 hour delivery service can only be made on the day of placing your order.

Non-Returnable Products

For reasons of hygiene and cross infection, our returns policy does not extend to the following products: beds, mattresses, toppers and pillows, incontinence products, all hygiene products such as urinals, commodes and bed pans, compression stockings/tights, bathlifts or similar items cannot be returned.

Special order, spare parts and “prescriptive” products such as wheelchairs, made to measure products or products with extras built in cannot be returned unless faulty.

Extra wide bariatric products marked special order or made to measure can only be returned if faulty.

Products which are made to meet your order are strictly non-cancellable, non-returnable and non-refundable. In the event of a defect your statutory rights are not affected, when the item may need to be returned for replacement or repair only.

Delivery Arrangement

We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

When your order is ready, we will contact you to arrange delivery if you are unable to accept the delivery offered or you wish for us to hold your order for a period of time, we can provide a storage service at a cost of £25 per week.