Accessible Travel Tips | UK Public Transport

Everyone has the right to use public transport in the UK, but when you're disabled, it can take a bit more planning.

All public transport in location must provide an accessible service; you may not be able to use these services at all times.

In our blog, we'll share our top tips for accessible travel on public transport. Keep reading to become a pro navigator.

Plan Your Journey

First, plan your journey ahead of the day or time you travel. This ensures you know exactly where to go, which routes are accessible, and how far your journey will be.

There are lots of ways you can plan a journey, and it all depends on what accessibility features work for you:

• Train Station/Bus Stop Locations
• Accessible Toilet Access
• Contacting Travel Companies
• Equipment Checklists

Most transport providers, train stations, and bus stations will have accessibility information available, these can be found online or at each location.

If you feel unsure, it's always a good idea to contact the transport providers directly. They'll be able to assist with your specific needs.

Public Buses

The majority of buses in location will have a ramp and wheelchair spaces on board. Although it's not guaranteed you'll get a wheelchair space, some bus services have live tracking apps which will inform you if the space is free.

Folding scooters and powerchairs can also be taken on board, you may be refused to take a large scooter on board due to space. Always contact your local bus companies beforehand for accurate information.

Trains & Rail Travel

A lot of modern trains will have designated carriages for wheelchair and disabled users. These carriages feature ramps, priority seating, and wheelchair spaces.

Again, it is not guaranteed that you will get a space, but if you speak with your local station or travel provider in advance, they will be able to help you.

Different rail services will have their own policy on mobility scooters; make sure to contact them if you plan on travelling with a larger mobility scooter.

Taxi Services

Taxis are another accessible form of transport. By law, a taxi must:

• Pick you up from your stop
• Help you get in and out of the vehicle
• Not charge you extra for your journey

If you are travelling in your wheelchair, make sure to specify that you will need a wheelchair accessible taxi for your journey. For anything larger than a standard wheelchair, you should always contact the company with the measurements of your accessibility aids.

Free & Discounted Travel

Lastly, if you rely on public transport in location on a day-to-day basis, you may be entitled to free or discounted travel costs.

Depending on your situation, you could receive:

• Disabled Person's Bus Pass
• Disabled Persons Railcard
• London Taxicard
• London Freedom Pass
• Jobcentre Plus Travel Discount Card

Contact your local council for more information and to find out if you are entitled to any of these passes.